# Fixio: Services & repairs for Shopify POS by Radikal > Public Help Center articles for Fixio: Services & repairs for Shopify POS by Radikal. Use these links as concise, text-first sources for customer-facing support policies and FAQs. Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended. ## Articles - [Fixio Privacy Policy](https://fixio.gorgias.help/en-US/fixio-privacy-policy-2174496.md): Radikal NV (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how Fixio collects, uses, stores, and shares information when you install or use our app in connection with your store. Radikal NV. Veldkant 35C, 2550 Kontich, Belgiu - [Fixio Terms of Service](https://fixio.gorgias.help/en-US/fixio-terms-of-service-2908496.md): Last Updated: 24 October 2025. These Terms of Service (“Terms”) govern your access to and use of the Fixio app and associated services (collectively, the “Services”). The Services are provided by Radikal NV, a Belgian company with its principal plac - [Setup & Installation](https://fixio.gorgias.help/en-US/setup-and-installation-2176101.md):

📷 Screenshot placeholder: Shopify App Store page for Fixio

Adding Fixio to POS

On your POS device, go to the home screen and tap Add tile.
Select Apps → Fixio.
Add both tiles:
- New Service
- Manage Services

First-Time Configuration

In Fixio Admin → Settings:

Add your Service Categories (e.g., “Watch Repair”, “Jewelry Cleaning”).
Define Service Statuses (e.g., “New”, “In Progress”, “Ready for Pickup”).
Optionally set default pricing per category (editable per ticket).
Check that locations are synced.

💡 Tip: For multiple stores, filter tickets by location for easier management.

Creating a Service in Admin

Go to Fixio Admin → Services → New Service.
Choose From Existing Purchase (search by order, customer, or product) or Custom Service (items not purchased in your store).
Fill in: Category, Status (default = New), Warranty flag (optional), Description, and up to five images.
Link an existing customer.
Save the ticket.

Creating a Service in POS

Tap the New Service tile.
Select a customer (existing only).
Enter product name/brand (for custom), choose Category & Status, add a description, and set an estimated price (prefilled from category).
Save the service.

Managing Services

In Admin: search, filter, and sort by location, category, or status.
In POS: use the Manage Services tile to view or update tickets.
Status changes sync in real time across Admin and POS.
Use the timeline for comments and progress notes.

Available Triggers

Service Created
Service Status Updated

Example: Ready for Pickup Email

In Shopify Flow, choose trigger: Service Status Updated.
Add condition: Status = Ready for Pickup.
Add action: Send email via Shopify Email with pickup instructions.

💡 Note: Flow is available on Shopify, Advanced, and Plus plans.

- [Payments & Checkout](https://fixio.gorgias.help/en-US/payments-and-checkout-2176103.md):

Payment Options

Deposit / Partial payment: take part of the estimated total upfront.
Full payment: charge at drop‑off or pickup.
All payments create or update a Shopify order that links back to the service.

In Admin

Open the service ticket.
Click Capture Payment.
Choose Full or Partial and confirm.

In POS

Open the service.
Tap Capture Payment; the charge is added to cart.
Complete checkout as usual, then set status to Completed when done.

💡 Refunds: process refunds in Shopify Orders; they will reflect in Fixio.

- [Settings & Customization](https://fixio.gorgias.help/en-US/settings-and-customization-2176105.md):

Service Categories

Define the services you offer (e.g., “Watch Repair”).
Set default estimated prices (editable per ticket).

Service Statuses

Customize workflow steps (e.g., “Waiting for Parts”).
Optional color coding for quick recognition.

Multi‑location Support

Tickets are tagged with the POS location automatically.
Filter by location in Admin to manage workload.

Warranty Flags

Mark tickets as under warranty for internal tracking.