Create services in Admin or POS, update status, and track progress.

<h3 id="creating-a-service-in-admin">Creating a Service in Admin</h3><ol><li>Go to <strong>Fixio Admin &#x2192; Services &#x2192; New Service</strong>.</li><li>Choose <strong>From Existing Purchase</strong> (search by order, customer, or product) or <strong>Custom Service</strong> (items not purchased in your store).</li><li>Fill in: <strong>Category</strong>, <strong>Status</strong> (default = New), <strong>Warranty</strong> flag (optional), <strong>Description</strong>, and up to five <strong>images</strong>.</li><li>Link an <strong>existing customer</strong>.</li><li>Save the ticket.</li></ol><h3 id="creating-a-service-in-pos">Creating a Service in POS</h3><ol><li>Tap the <strong>New Service</strong> tile.</li><li>Select a customer (existing only).</li><li>Enter product name/brand (for custom), choose <strong>Category</strong> &amp; <strong>Status</strong>, add a description, and set an <strong>estimated price</strong> (prefilled from category).</li><li>Save the service.</li></ol><h3 id="managing-services">Managing Services</h3><ul><li>In Admin: search, filter, and sort by location, category, or status.</li><li>In POS: use the <strong>Manage Services</strong> tile to view or update tickets.</li><li>Status changes sync in real time across Admin and POS.</li><li>Use the <strong>timeline</strong> for comments and progress notes.</li></ul><p>&#x1F4A1; <strong id="isPasted">Tip:</strong> For multiple stores, filter tickets by location for easier management.</p>

Creating & Managing Service Tickets

Use Shopify Flow to notify customers when service statuses change.

<h3 id="available-triggers">Available Triggers</h3><ul><li><strong>Service Created</strong></li><li><strong>Service Status Updated</strong></li></ul><h3 id="example-ready-for-pickup-email">Example: Ready for Pickup Email</h3><ol><li>In Shopify Flow, choose trigger: <strong>Service Status Updated</strong>.</li><li>Add condition: <strong>Status = Ready for Pickup</strong>.</li><li>Add action: <strong>Send email</strong> via Shopify Email with pickup instructions.</li></ol>

Notifications & Automation

Capture deposits or full payments in Admin or POS; all linked to orders.

<h3 id="payment-options">Payment Options</h3><ul><li><strong>Deposit / Partial payment</strong>: take part of the estimated total upfront.</li><li><strong>Full payment</strong>: charge at drop&#x2011;off or pickup.</li><li>All payments create or update a <strong>Shopify order</strong> that links back to the service.</li></ul><h3 id="in-admin">In Admin</h3><ol><li>Open the service ticket.</li><li>Click <strong>Capture Payment</strong>.</li><li>Choose <strong>Full</strong> or <strong>Partial</strong> and confirm.</li></ol><h3 id="in-pos">In POS</h3><ol><li>Open the service.</li><li>Tap <strong>Capture Payment</strong>; the charge is added to cart.</li><li>Complete checkout as usual, then set status to <strong>Completed</strong> when done.</li></ol>

Payments & Checkout

Configure categories, statuses, multi-location, and warranty flags.

<h3 id="service-categories">Service Categories</h3><ul><li>Define the services you offer (e.g., &#x201C;Watch Repair&#x201D;).</li><li>Set default estimated prices (editable per ticket).</li></ul><h3 id="service-statuses">Service Statuses</h3><ul><li>Customize workflow steps (e.g., &#x201C;Waiting for Parts&#x201D;).</li><li>Optional color coding for quick recognition.</li></ul><h3 id="multilocation-support">Multi&#x2011;location Support</h3><ul><li>Tickets are tagged with the POS location automatically.</li><li>Filter by location in Admin to manage workload.</li></ul><h3 id="warranty-flags">Warranty Flags</h3><ul><li>Mark tickets as under warranty for internal tracking.</li></ul>

Using Fixio

Creating & Managing Service Tickets

Notifications & Automation

Payments & Checkout

Settings & Customization